What forms of payment are accepted for renting a car?
We accept cash payments mainly USD but after arrangements have been done we can settle for local transactions in RTGS.
What are your age requirements for renting in Zimbabwe?
To be at least 21 years old
A valid driver’s license with a photo
Your deposit
How do I change or cancel my reservation?
If you have already picked up your vehicle:
If you have already picked up your vehicle and wish to keep it longer; you must contact the location where you picked up the vehicle.
If you have not picked up your vehicle:
If you have not picked up your vehicle you can view, modify, or cancel your reservation by contacting us.
If you modify your pick-up or drop-off location, date or time, this may result in a change to your rates, taxes, surcharges, or other fees. Please see your new rate quote when you verify your reservation
I would like to keep my rental vehicle for a few days longer, is that possible?
Yes! In order to get you in the right direction and to make sure your rental is extended correctly, please at this time, the only way to extend your rental is to call us.
I want to return my car early, will I get a refund?
At King Car Rental we do not charge customers more for returning a car early, and you will only be charged for the days you had the vehicle (excluding prepaid reservations)
Do I need to refuel the vehicle before returning? Can I pre-pay for fuel?
As a customer, you have a choice as to how you would like to pay for fuel.
Fuel Policy At Non Airport Locations:
Customers may refuel the vehicle to the same fuel level upon picking up the vehicle.
If a customer chooses not to refuel the vehicle to the same fuel level, they will be charged the local King Car Rental rate which is typically above the local pump price.
A full tank of fuel is not guaranteed.
Fuel Policy At Airport Car Rental Locations:
You may refuel the vehicle to the same fuel level you received when you picked up the vehicle, or if you choose not to refuel the vehicle to the same fuel level, you will be charged the local King Car Rental rate which is typically above the local pump price.
You may opt to pre-pay for fuel — Pre-pay gives you two conveniences:
You can avoid the hassle of having to fuel up the vehicle before returning
What should I do if I have an accident?
Contact us as soon as possible – you must let us know within 24 hours if you’ve been involved in an accident.
Write down all the details of any third parties, witnesses and police that attend at the scene.
If your rental vehicle isn’t drivable and the police arrange for it to be towed, make sure you get the name and phone number of the tow truck company and (if possible) the registration number of the tow truck.
You’ll find an accident report form in the glove box of your car that will walk you through the info required.